Updated 16th January 2021
FREQUENTLY ASKED QUESTIONS
Which Countries do you ship to?
We use DHL Express as our shipping courier, and we do ship worldwide. If you are concerned about any shipping or restrictions, please contact us via our general contact form.
How can I change the currency to show my local pricing?
We have a currency selector at the bottom of the page. Prices shown on our website are charged in GBP (Great British Pounds) / Pounds Sterling. If you wish to change to your own currency and be charged in this, you must select your currency at the bottom of the page. MiMo Wigs Ltd has no influence over the exchange rate.
If you choose not to use the currency selector, you will be charged in GBP (£)
How will Brexit affect me since the UK left Europe from 1st January 2021?
From 1st January 2021, you will no longer pay VAT to MiMo Wigs Ltd if you reside in the EU. Only UK customers will be liable to pay MiMo Wigs Ltd VAT as per applicable by law.
SHIPPING / IMPORT DUTIES out with UK
From 16th January 2021, All pricing with DHL Express alows import duties and taxes as broken down at checkout price to be paid at TIME OF PURCHASE.
When you pay for Delivery Duties up front to MiMo Wigs Ltd, this covers costs as listed at time of checkout. Your shipment will be sent with DDP (Delivery Duties Paid) and relevant duties and taxes will be covered. MiMo Wigs Ltd will not be liable for any addition unlisted charges. By paying for Duties at taxes at time of checkout, you WILL NOT be charged a second time when the items reach your country
WE NOW OFFER YOU THE OPTION TO PAY FOR YOUR TAX AND DUTIES AT THE POINT OF PURCHASE WHICH WILL ALSO ENSURE THE DELIVERY TIMES ARE AS SWIFT AS IS POSSIBLE.
We continue to use DHL Express for all of our shipping both in the UK and abroad, as we believe that they provide the best worldwide service to our beautiful clients. Please note - if you are out with the UK, and you choose not to pay for duties or taxes, then you are liable for these costs at point of entry to your country.
What size of Wig Will Fit Me?
Not everyone will fit perfectly to a single size, but it is important to measure your head and have this done regularly.
We have a guide by Michelle showing the recommended method to measure your head
MEASURE MY HEAD GUIDANCE
How Long Do Orders Take To Arrive?
We always say that it can take 10 working days for your order to arrive with us, although normally it is much sooner as we place DAILY orders with all of our manufacturers.
What happens if my order is out of Stock?
If we do not have your wig ready to ship immediately, and the. Manufacturer does not have any stock - it can mean that there will be an additional wait time. We always try to inform you of this as soon as we are told by our manufacturing partners.
If there is a delay to your order, and an item is on back order - we will ALWAYS offer you the option to exchange for another item, wait, or have a refund.
Do MiMo Wigs Have Stock Available to Ship immediately?
Whilst it is not possible for us to hold every single style and colour of every manufacturer….. we always aim to hold stock here to ensure that we have many of the most popular styles of items ready for dispatch for you.
Are There Delays Due to COVID?
Many items from our manufacturing partners can be subject to delay at present, as the safety of factory workers and staff is pivotal in ensuring ethical and safe production of product.
Although there are some delays at present, we will always have a rough estimated time given to us if your items re back ordered, and we will inform you of this.
At MiMo, we continue to work daily, and if any items are handled by staff - they are done so with staff using appropriate PPE.
Are all of the wigs and hairpieces new, or could they be another customer return?
We are extremely vigilant when it comes to the stock we sell. We are also very aware of the fact that many of our wonderful customers are undergoing treatments that mean they are immunocompromised.
We will NEVER resell any item that has been tried or returned to us by another customer in accordance with the UK hygiene law.
This ensures not only your own safety, but ensures the wigs / hairpieces are not compromised with multiple people having tried on.
Your safety is our number one priority.
Why does MiMo Wigs not accept a return to resell?
The reason we do not accept a return and resell the items is due to the fact that wigs and hair pieces / headwear are considered to be hygiene and health items. We are happy to act as an intermediary/“middleman” if a manufacturer will accept back a return - please see our RETURNS & REFUNDS policy
Why don’t all manufacturers accept back a return if the item is unwanted?
Some manufacturers will accept a return if the wig is unworn / still factory packaged and has not been tried on. Many manufacturers will not accept a return unless there is a fault to the wig. This may be for health & safety reasons (due to wigs being medical items) and can also be to ensure there is no compromise to the integrity of the wig caps by multiple people trying on.
What do I use to wash my wig or topper?
You should always follow the manufacturer advice and guidance with wig care. We do supply a range of hair care for synthetic and human hair wigs.
Can I use a hairdryer or tongs / straighteners on a synthetic wig or hair piece?
If your wig is standard synthetic, you must NEVER use any heat as the fibres will melt, and the wig or topper will be damaged.
You can use heated tools on a HEAT FRIENDLY synthetic fibre, or on HUMAN HAIR only. You should ALWAYS use a heat protection spray prior to this.
How Long Will My Wig Or Topper Last?
This is a question that we are asked very often. Unfortunately there is no simple answer to this. Longevity depends on care very often. Other factors like fibre type (synthetic, heat friendly, human hair) and more come in to play.
Why are the wigs and hairpieces on this website so expensive?
We sell MEDICAL GRADE wigs and hair pieces. These range in price dependent on the materials used / hair type and cap construction.
If a wig is 100% hand made, that can take 60-70 hours of work just to have each hair individually tied to the base materials.